Return

UNWANTED ITEMS

We are happy to accept back any unwanted items supplied to consumers for refund, within 30 days of purchase, providing the following terms are met:

• All packaging must be intact so that the item is in a re-saleable condition
• You are able to provide a valid proof of purchase. This can be your confirmation email or the invoice/packing note inside your delivery parcel.
• Return postage costs must be covered by the customer.

FAULTY ITEMS

If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help in the best way possible.

You must be able to provide a valid proof of purchase. This can be a copy of your confirmation email, bank statement or the invoice/packing note inside your delivery parcel.

We will consider accepting a toy for return up to 30 days after purchase but this depends upon the condition of the item as wear and tear is not a reason to return a toy.

Note: When you send a return to us, please remember to enclose your full contact details and order number.